Jewelry is not indestructible and needs to be maintained regularly. Knowing how to care for and protect your pieces will help maintain its beauty. A yearly checkup is recommended in order to ensure the stones are secure and prongs, links, clasps and settings are in good condition.
Protect your jewelry and reduce the risk of damage by avoiding impact on hard surfaces, gripping items with force or applying strong pressure to jewelry or to hands when jewelry is worn. Avoid harsh chemicals such as chlorine, household bleach and everyday substances such as lotion, hairspray, perfume and other cosmetics that can contain chemicals especially on porous gems (pearls, opals, etc.).
Most colored gems can be cleaned with warm water, mild dish soap (no detergents) and a soft brush. A pulsed-water dental cleaning appliance and a soft, lint-free cloth can also be used. When cleaning your jewelry, always rinse in a glass of water to avoid losing loose stones or even an entire piece of jewelry in your sink drain.
Home Ultrasonic cleaners are not recommended due to the vibration generated by the machine which can sometimes shake stones loose. This type of cleaning is best left to jewelry professionals who know about different gem materials and understand when and how to use the ultrasonic cleaner safely.
Please email us or go to your trusted local jeweler to clean, inspect and polish your jewelry on a yearly basis.
Pave setting styles are amazing to look at but also very delicate. Stones may become loose or fall out through normal wear and tear. To reduce the risk of losing stones, avoid friction or abrasion on the small prongs which hold the stones in place and any strong pressure or scratches. Please examine your pave set pieces at least every six months and if damaged, have your stones checked by us or your trusted local jeweler.
Normal wear and tear of jewelry will cause small scratches and dullness of metals. White gold jewelry is plated with rhodium to provide a bright white finish. However, over time, rhodium plating can gradually fade and expose the natural, yellowish-white tone of the metal underneath. This is completely normal and if you would like to re-plate the rhodium, please either send your jewelry back to us or go to your trusted local jeweler.
Platinum is a naturally white metal, however it can scratch easier than other metals, and may take on a matte appearance over time. If you would like to have your platinum return to its original luster, you can get it professionally polished by us or your trusted local jeweler.